The State’s Tax Commission, responsible for collecting revenue for the state and administering tax, was burdened with time-intensive, manual processes. The State sought to enhance the employee and citizen experience while also ensuring compliance with streamlined, automated processes for tax appeals and exemptions.
A modern solution for property tax assessment appeals and exemptions was needed to eliminate complex, paper-based processes and antiquated systems, and save the State valuable time and cost. Specifically, the State needed to resolve the following inadequacies:
The vendor currently provides a custom application built on the Salesforce platform used for tax appeals for the State. AST provided a custom solution including data migration. They did so within a greatly abbreviated timeline considering the scope of the project. Their communication throughout was fantastic. They truly felt like part of the team.”
IT Director, State Tax CommissionThe vendor currently provides a custom application built on the Salesforce platform used for tax appeals for the State. AST provided a custom solution including data migration. They did so within a greatly abbreviated timeline considering the scope of the project. Their communication throughout was fantastic. They truly felt like part of the team.”
IT Director, State Tax CommissionAST’s deep domain expertise and ability to quickly demonstrate key capabilities were critical factors in the State’s selection of AST’s Assessment Appeals & Exemptions solution. AST’s solution, built on the reliable and secure Salesforce platform, enabled automation to eliminate manual processes and implemented modern best-practices for tax assessment appeals and exemptions.
This digital transformation has allowed the State to save its citizens time, provide increased visibility, and reduce costs and processing time through advanced features, such as:
AST’s domain expertise and understanding of the State’s business objectives led to a successful automation of paper-based processes, delivering time and cost savings to the State and its citizens.
