State Government Social Media Regulation for Minors
Consumer Protection (Division) online intake for social media complaints with Salesforce
To protect minors from the harms of engaging with social media platforms, State law requires that social media companies must verify if a user is a minor and then require the minor user to obtain parental consent before they may open or maintain an account.
On the heels of this regulation, the Governor mandated that the State Department of Consumer Protection needed an effective method of reporting any deviations from this law.
The State sought a reliable partner to provide a centralized, citizen-facing application to achieve the following objectives:
I've enjoyed working with your team. Our new deployments are a wonderful addition to our system. Thank you so much for all the hard work AST has done to accommodate our needs.”
Chief State InvestigatorAs a trusted technology solutions provider for the State and an experienced Salesforce Partner, AST provided a solution that allowed the Department of Consumer Protection to meet the government mandate on time.
By leveraging the scalable and extensible Salesforce platform, AST developed a comprehensive solution to address the state’s requirements for regulating minors’ use of social media.
Highlights of the engagement and key benefits for the client include:
AST’s extensive experience developing solutions for State and Local government and proficiency with the flexible Salesforce platform enabled the client to comply with government regulations and gain greater insight into the use of social media in the State.