At the Department of Health, data from Managed Care Organizations (MCO) was largely kept in spreadsheets and scattered across multiple silos, with reporting and collaboration via SharePoint. The department sought user-friendly reporting capabilities and streamlined approval workflows to ensure better outcomes and reporting.
The Department of Health required a unified, automated, best-in-class platform to reduce manual processes, leverage workflow and automation capabilities, and increase MCO self-service features to upload and track routine reports.
Additional improvements sought by the Department included:
AST’s implementation of the Salesforce platform helped the Department of Health increase its dashboarding and reporting capability, automate workflows, and enable multi-level approval processes with better collaboration and communication tools.”
Colin Warren Vice President - CX, AST LLCAST’s implementation of the Salesforce platform helped the Department of Health increase its dashboarding and reporting capability, automate workflows, and enable multi-level approval processes with better collaboration and communication tools.”
Colin Warren Vice President - CX, AST LLCAST implemented Salesforce Community Cloud to replace the Department of Health’s legacy SharePoint solution and transform data from disparate sources into consolidated actionable insights that enable proactive care management. AST created an online CRM-based community with necessary patient information, which eliminated the need for synchronizing data from multiple sources.
The Department of Health chose Salesforce for its abilities to:
Benefits realized by the Department include:
AST’s expertise transformed efficiency across the Department of Health using Salesforce platform services to achieve faster and streamlined processes for MCO reporting and compliance.
