The State Department of Agriculture and Food oversees dozens of legislatively-mandated programs that promote the healthy growth of agriculture, the conservation of natural resources, and the protection of the food supply. The client needed insight into the process of Organic Certification, as well as control of Medical Marijuana and Industrial Hemp, that its legacy systems could not provide.
In addition to enhancing reporting capabilities, the State needed to implement modern processes, leverage automation, and enable timely communication with constituents.
The client sought to achieve the following:
This solution helps the client to serve the agricultural industry at scale by digitizing the entire licensing, permitting and inspections lifecycle. Applicants can find, submit, renew and check on status of requests using a single, digital hub."
Keith Lovegrove Regional Sales Director, AST LLCThis solution helps the client to serve the agricultural industry at scale by digitizing the entire licensing, permitting and inspections lifecycle. Applicants can find, submit, renew and check on status of requests using a single, digital hub."
Keith Lovegrove Regional Sales Director, AST LLCAST implemented a comprehensive, modern Salesforce solution to replace the Department’s legacy system and ensure the client could achieve its goals.
By modernizing the Department’s processes with Salesforce, AST provided the client’s 1,600 customers with access to file new applications for certifications, renew existing certifications, and make payments online. Additionally, with enhanced reporting capabilities, State and Department leadership have greater control of and visibility into the State’s Medical Marijuana and Industrial Hemp industries.
The State’s Department of Agriculture and Food has achieved the following with Salesforce and AST:
The Department’s partnership with AST has eliminated manual tasks, led to valuable executive insight with powerful analytics, and provided the State with greater control over its Organics Certifications, Medical Marijuana, and Industrial Hemp industries.
