At the Louisiana Department of Health (LDH), data from Managed Care Organizations (MCO) was largely kept in spreadsheets and scattered across multiple silos, with reporting and collaboration via SharePoint. LDH sought user-friendly reporting capabilities and streamlined approval workflows to ensure better outcomes and reporting.
LDH required a unified, automated, best-in-class platform to reduce manual processes, leverage workflow and automation capabilities, and increase MCO self-service features to upload and track routine reports.
Additional improvements sought by LDH included:
AST’s implementation of the Salesforce platform helped LDH increase its dashboarding and reporting capability, automate workflows, and enable multi-level approval processes with better collaboration and communication tools.”
Jeremy LeBaron Director - Sales, AST LLCAST implemented Salesforce Community Cloud to replace the LDH legacy SharePoint solution and transform data from disparate sources into consolidated actionable insights that enable proactive care management. AST created an online CRM-based community with information about patients which eliminated the need for synchronizing data from multiple sources.
LDH chose Salesforce for its abilities to:
The benefits realized by LDH include:
AST’s expertise transformed efficiency across the Louisiana Department of Health using Salesforce platform services to achieve faster and streamlined processes for MCO reporting and compliance.
