A Regional Sewer District recently determined that its cost-savings program participation to assist financially challenged customers was being underutilized. These programs are essential in helping low-income households afford necessary services, such as energy and utilities. However, the programs had not achieved the desired level of participation.
The client faced challenges such as:
“The Regional Sewer District has seen a sharp increase in their cost-savings program participation since these customer experience improvements were implemented. Additionally, internal staff is pleased with the efficiencies that have been introduced in the new solution.”
Malavika Jayasimha Senior Practice Director, CRM, AST“The Regional Sewer District has seen a sharp increase in their cost-savings program participation since these customer experience improvements were implemented. Additionally, internal staff is pleased with the efficiencies that have been introduced in the new solution.”
Malavika Jayasimha Senior Practice Director, CRM, ASTAST leveraged Salesforce Service Cloud to create an in-house cost management solution with robust capabilities to enhance efficiency, reduce costs, and improve customer service. In just under five months, the client was able to make the following improvements.
The Regional Sewer District’s collaboration with AST has led to the implementation of an in-house cost management system, enhancing efficiency, reducing costs, and improving customer service.
