H&P was generating sales quotes using a variety of manual systems and quote-to-cash processes. Recognizing these inefficiencies and seeking a more scalable solution, H&P looked to automate its end-to-end processes for quote generation.
H&P selected an automated Oracle CPQ solution to support its operations as a single source of truth for billing. In addition, the solution planned to deliver:
AST’s implementation of Oracle CPQ has increased efficiency and responsiveness to bid process, enabling sales representatives to focus more time building relationships with the customers and closing orders.”
Sachin Ganorkar Vice President, CX, ASTAST’s expertise with Oracle CPQ was instrumental in assisting H&P with the implementation and business process re-design. Ultimately, the solution enables H&P to generate multiple proposal types and complete the signature process electronically. H&P Sales Reps can now send out bids quickly and with minimal intervention. Other benefits realized by H&P include:
AST’s deep domain knowledge in CPQ led H&P’s transformation across business units. The project delivered a unified selling process resulting in improved customer satisfaction and loyalty.
