AST and this large California City have partnered over the past several years to build a robust 311 system supporting many City services.
The City sought to deliver a better experience to residents and staff for vehicle blight-related service requests. They wanted to streamline service request management for vehicle blight incidents across City departments and provide end-to-end visibility with automated workflows. In addition, the client also asked AST to help develop the following components:
The City’s vision for the Triage Hub was to integrate it into an existing Salesforce org.
AST is proud to have collaborated with the City to revolutionize its complaint management system by integrating cutting-edge Salesforce solutions with existing Oracle systems. This implementation not only streamlined processes but also empowered citizens with greater transparency and efficiency in tracking vehicle blight cases.”
Malavika Jayasimha Senior Practice Director, CRM, ASTAST is proud to have collaborated with the City to revolutionize its complaint management system by integrating cutting-edge Salesforce solutions with existing Oracle systems. This implementation not only streamlined processes but also empowered citizens with greater transparency and efficiency in tracking vehicle blight cases.”
Malavika Jayasimha Senior Practice Director, CRM, ASTThe City partnered with AST for significant enhancements to streamline the citizen complaint process. AST connected an existing Oracle system with City’s Triage Hub in Salesforce using MuleSoft and helped the City cost-effectively modify how it responds to new requests from its constituents and the City leaders. Additionally, the City realized the following benefits:
AST’s expertise, domain experience, and strong history of collaboration with the City brought this 311 vehicle blight solution to life, helping them deliver a better experience to residents and staff.
