Metra’s Revenue Accounting System is a complex, high-volume transactional system including Point-of-Sale, Order Management, Inventory, and Accounting modules, along with high-volume credit card and bank statement reconciliation functions. More than 18,500 daily transactions occur through a variety of sales channels with nearly 6,500 daily reconciliations. The supporting transaction database adds 50GB each month. This massive infrastructure consists of over 50 Dell Servers, tape libraries, and more than 30 point-of-sale terminals spread across Chicagoland.
Metra needed a qualified team to maintain this complex system with minimal downtime. It sought a partner who could capably maintain its current system, while simultaneously offering strategic direction for their technology initiatives. This approach relieves the client of the burden of system maintenance and enables employees to concentrate on core business initiatives, such as on-time performance and enhancing customer and commuter services.
AST Managed Services has been successfully supporting and enhancing our Oracle based Revenue Accounting System for the past three years… I am extremely satisfied with AST team’s flexibility and expertise in Oracle EBS, Point-of-Sale and OBIEE applications.”
Jeff Mueller IT Director, Metra RailAST Managed Services has been successfully supporting and enhancing our Oracle based Revenue Accounting System for the past three years… I am extremely satisfied with AST team’s flexibility and expertise in Oracle EBS, Point-of-Sale and OBIEE applications.”
Jeff Mueller IT Director, Metra RailWith AST’s successful implementation of this complex accounting system, Metra realized the professional and technological value of AST’s Managed Services. AST was tasked with providing extended support for Metra’s Revenue Accounting System, including operating a help desk to support Functional, Technical, OBIEE, SOA, and DBA tasks.
In AST, Metra found a partner with excellent resources to provide a wide variety of Oracle services. AST’s large pool of highly qualified and certified Oracle professionals brought a diverse knowledge base and specialized skillsets to Metra that enabled them to focus on their core organizational objectives and function at a higher level. AST provided both direction and support to many major organizational strategic initiatives, including Disaster Recovery planning, On-demand printing, EBS & OBIEE upgrades, POS hardware and Infrastructure upgrades, and Mobile Ticketing integration.
Metra and AST have developed a strong partnership, working together to maintain the integrity of the organization’s Oracle Applications. AST’s Managed Services has allowed Metra to improve performance without disrupting ongoing operations.
