A global manufacturing firm had been utilizing disparate systems to manage its sales and quote-to cash processes, which resulted in replication of information across systems. Though its Customer Portal included a Self-Service Quoting feature, the data required to support the process was extremely difficult to maintain. Non-intuitive tools were difficult and time-consuming to use.
The company sought a best-of-breed solution to replace its legacy systems, which suffered from:
AST has been a great partner in our journey to transform our Global Field Sales experience. I am extremely pleased with the team’s knowledge of sales processes and technical expertise in Oracle CPQ, and their delivery flexibility.”
COE Manager, Global Manufacturing FirmAST has been a great partner in our journey to transform our Global Field Sales experience. I am extremely pleased with the team’s knowledge of sales processes and technical expertise in Oracle CPQ, and their delivery flexibility.”
COE Manager, Global Manufacturing FirmAST provided a unique combination of experience to completely transform its sales processes. The organization can now quickly configure products and provide budgetary quotes, even for complex models.
The implementation included the following features:
AST’s deep domain knowledge in CRM, CPQ, and Manufacturing enabled complete transformation of the sales processes with a unified and integrated system in more than 30 countries, leading to improved customer satisfaction and loyalty.
