A global manufacturing firm had been utilizing disparate systems to manage its sales and quote-to cash processes, which resulted in replication of information across systems. Though its Customer Portal included Self-Service Quoting, the data required to support this process was extremely difficult to maintain.
The firm’s systems included Oracle EBS for product configuration, Siebel for tracking opportunities, and a homegrown application for pricing and approvals. Management recognized its limitations with the legacy solution, which included:
AST has been a great partner in our journey to transform our Global Field Sales experience. I am extremely pleased with the team’s knowledge of sales processes and technical expertise in Oracle CPQ, and their delivery flexibility.”
COE Manager, Global High Tech FirmAST provided the organization with a unique combination of experience to completely transform its Configure, Price, Quote processes. A migration of 4,000 products and 80,000 EBS rules enabled quick configuration and provision of budgetary quotes. CPQ was also tightly integrated with the customer portal for self-service budgetary quotes. In addition, complex multi-currency pricing functionalities were migrated from EBS, enabling the creation of accurately configured price quotes.
The implementation included:
AST’s deep domain knowledge in CPQ and Manufacturing enabled complete transformation of the sales processes with a unified and integrated system in more than 30 countries, leading to improved customer satisfaction and loyalty.
