Carmeuse is a global manufacturer of lime, limestone, and mineral-based products used in industrial, construction, and soil improvement applications. Carmeuse had previously implemented some Oracle HCM Cloud modules and there was some concern from the user community around continued manual processes and a need for additional support after the go-live. As part of its Human Capital Management (HCM) implementation offerings, Carmeuse wanted support and value-added services to assist their team’s experts throughout the HCM lifecycle.
Carmeuse sought a partner and reached out to AST because they were pleased with the Managed Services previously provided during their CPQ and Eloqua implementations. Challenges faced by Carmeuse included the following:
We have been very impressed with the expertise and flexibility of AST to scale their support up and down as our business users needed to address our Oracle HCM Cloud Managed Service needs.
Koen Trappeniers HCM Cloud HRIS Manager, CarmeuseAST’s cross-pillar expertise and experience with Oracle integration proved extremely valuable to the client. AST’s global presence and expert onshore and offshore support resources provide remote, level 2 & 3 managed/support services for Carmeuse’s Oracle Cloud HCM environment. The on-time and within-budget project has resulted in the following business improvements for Carmeuse:
AST’s multi-pillar expertise helped Carmeuse resolve end-user issues and defects by providing remote, level 2 & 3 managed/support services for its Oracle Cloud HCM environment.
