Multiple disconnected systems and processes necessitated that Carmeuse replace its legacy systems with a more advanced and comprehensive platform. The client needed a global solution crossing the CX stack, CPQ, and ERP.
Carmeuse struggled with:
With an international presence spanning Western, Central, and Eastern Europe, North and South America, Africa, the Middle East, and Asia, Carmeuse sought the expertise of an implementation partner that could improve its quote response time and standardize its branding and global reporting with a unified solution.
Carmeuse has tremendously enhanced its customer experience with a cross-pillar solution delivered by AST. A project of this magnitude demands a partner with the global presence and expertise to successfully deliver on client objectives. AST is that partner.”
Amit Ganguly, VP, CX, AST LLCCarmeuse has tremendously enhanced its customer experience with a cross-pillar solution delivered by AST. A project of this magnitude demands a partner with the global presence and expertise to successfully deliver on client objectives. AST is that partner.”
Amit Ganguly, VP, CX, AST LLCAST’s cross-pillar expertise and deep experience with CX, CPQ, and ERP integrations proved extremely valuable to the client. AST’s global presence and expert resources supported Carmeuse’s cultural variances and enabled the implementation of a single, worldwide solution in 17 countries in just 30 weeks. The on time and within budget project has resulted in the following business improvements for Carmeuse:
AST’s cross-pillar expertise and deep experience with the prescribed solutions provided Carmeuse with a single view of customer data, quicker close times, improved quoting and approval efficiency, and overall greater customer experience.
