This State’s Department of Commerce, Division of Consumer Protection stops unfair, deceptive, and fraudulent business practices by reviewing complaints and conducting investigations, educating consumers and businesses.
The State was facing significant issues with time-consuming, manual processes in managing consumer protection cases and needed to digitalize its end-to-end case management processes. A central repository for case-related documents and a modern, unified solution to automate case processing was needed to help the State achieve the following objectives:
Great to work with, a smooth implementation, and highly recommended. We had a very short timeframe to complete this project and AST did an excellent job!”
Chief Investigator, US State Government, Department of Commerce, Division of Consumer ProtectionAST’s deep domain expertise and ability to quickly demonstrate key capabilities were critical factors in the State’s selection of AST’s Consumer Protection Case Management (CPCM) solution. Additionally, Salesforce’s recommendation of AST as a trusted strategic partner was key to the State’s sole source selection of AST’s modern solution and expert team.
AST CPCM, built on the reliable Salesforce platform, provided a streamlined, modern, and efficient means of managing consumer protection cases and the investigation process. AST’s implementation led the State to realize the following key benefits:
AST’s solution, built on the reliable Salesforce platform, ensured a modern means of investigating consumer protection cases, eliminating manual processing and saving cost and time with intuitive automation for the State and its citizens.
