Enterprise Applications Support Methodology (EASM) is AST’s proprietary and proven methodology, designed to efficiently and consistently deliver support services to our customers.
AST’s Managed Services team utilizes the ITIL® framework, in combination with our proprietary support methodology (EASM), to provide a structured, best practice approach to the execution of support services. Providing high quality, efficient, and reliable support services throughout the service lifecycle is an essential component to maximizing an organization’s investment in technology.
EASM is comprised of well-defined phases, milestones, and corresponding deliverable templates that allow us to transform our extensive Oracle and Industry experience into valuable and repeatable services. Your organization can expect the following benefits with AST Managed Services and our EASM model: